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Simon Fisher: Only Excellence Should Be Rewarded.
"I believe that we as a society, have become accepting of, and apathetic to, mediocre service and unfortunately it is apparent everywhere.
You know, the service that just "does enough" and doesn't go the extra yard, never mind the extra mile.
I recently let my property in Oxford out through Simon Fisher and I must say that, as a company, they travelled that
extra distance, quite literally in fact, or more precisely, a round trip of 5 miles..."
"Let me explain, while my property was being prepared for an incoming tenant that had been swiftly found, my burglar alarm decided to set itself
off for no apparent reason, and not stop, all morning, all afternoon and well into the evening. I, blissfully out of earshot at the time, was unaware
until a call came through to my mobile which was with me... in Bournemouth."
"At 10 o' clock at night, I called Simon Fisher Residential Lettings & Property Management, the only people who had keys nearby, and it was swiftly
dealt with. The Environmental Officer had arrived at the same time and was in the process of preparing a forced entry to silence my alarm! Hence the 5 mile trip."
"I read, sometime back, an article in the Sunday Times that I applauded. The writer expressed his frustration at average or sub-standard service in our
eating establishments and the British public's inherent habit of systematically rewarding this indifference with a 10% tip, either by adding it or by
way of a "discretionary" amount being automatically put on the bill."
"So, to make a stance, he chose to decline all service charges and refrain from habitual tipping when the service was nothing short of excellent.
Instead, he kept on him a list of all his ongoing restaurant expenditures and kept a running total of a 10% service charge. Now, when he felt that the
service in an eatery met what he deemed to be excellent and therefore worthy of a tip, he would hand over this running total."
"This could be a week's worth or three month's worth, £5 or £100, and the lucky recipient may have just been serving coffee and a croissant or a 5 course
extravaganza. The fact is average service is just not acceptable and good service should be expected, and only excellent service should be rewarded.
So, IF, I had been keeping a running total then I would certainly give it to Simon Fisher..."
"The fact is I don't, and he hasn't actually made me a coffee...!"
"Many thanks, Simon!"
Julian Cooper
Managing Director
Clarendon Enterprise Centre
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