The Wadenhoe Consultancy Ltd

Trust & Confidence

"The fight is won or lost far away from witnesses - behind the lines, in the gym and out there on the road, long before I dance under the lights" - Muhammed Ali.

Over the last few years our one-day workshops have helped 100's of managers to have regular engagement conversations that focus on four key engagement areas:

Commitment Helping people to define their own goals and really believe that they can make a difference	Energy Being consciously clear about what we are looking for and spotting people doing things right
Confidence Giving people the personal strength to handle challenges head-on and make decisions	Competence Spending time developing people and continuously exploring ways for them to use their full potential

The outcome from these conversations should be mutual confidence on both sides. However, for some managers this is undermined by their own lack of confidence in trying a new approach.

Practice with Professional Actors

For these situations, we have developed an additional one-day workshop, using professional actors experienced in this field. We don't use artificial role plays, but real situations, created on the day, from challenging situations identified by participants.

The starting point is working on six basic human needs, essential to having an effective one-to-one conversation. They are: attention; acknowledgement; recognition; acceptance, respect and value.

Then it's about:

Understanding and adapting leadership style to suit individuals and situations.
Suspending judgement
Clarifying purpose and focus
Creating a "safe" atmosphere for the other person

Finally we consider the impact of Confusion on Trust, which is generally caused by:

Unclear job expectations
Unexplained changes in priorities
Absence of standards
Lack of feedback
Task interference

All of these can be overcome by engagement conversations, effectively delivered by leaders who are confident in their own capability.

For more information on our coaching workshops with professional actors please email: sue@wadenhoeconsultancy.com.