Internal Customer Engagement
All of our Energy and Engagement workshops (see our July 2011 Newsletter) start with two questions:
The behaviours that come up again and again include:
- What excellent companies do you know?
- What are their people doing?
"Can do attitude" "Really listening" "Enthusiastic" "Energised" "Individual customer focus"
"Confident" "Operating to clear values" "Taking personal responsibility"
We call it "engagement magic" and we see it every time someone is behaving as if the business they work for is their own.
These kind of behaviours are often more obvious in external, customer-facing businesses but less so where customer relationships are internal. With this in mind and in response to client needs, we have designed two new tools for developing internal customer relationships and the metrics that underpin them.
They provide new and practical solutions to old challenges associated with cross-functional team-working and collaboration.
For more information about our one-day workshop on this topic for HR, Organisation Development and Line Managers who have responsibility in this area,
please contact Chris Hooton on firstname.lastname@example.org
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