Internal Customer Engagement

All of our Energy and Engagement workshops (see our July 2011 Newsletter) start with two questions:
  • What excellent companies do you know?
  • What are their people doing?
The behaviours that come up again and again include:

"Can do attitude"  "Really listening"  "Enthusiastic"  "Energised"  "Individual customer focus"

"Confident"  "Operating to clear values"  "Taking personal responsibility"

We call it "engagement magic" and we see it every time someone is behaving as if the business they work for is their own.

These kind of behaviours are often more obvious in external, customer-facing businesses but less so where customer relationships are internal. With this in mind and in response to client needs, we have designed two new tools for developing internal customer relationships and the metrics that underpin them.

They provide new and practical solutions to old challenges associated with cross-functional team-working and collaboration.

For more information about our one-day workshop on this topic for HR, Organisation Development and Line Managers who have responsibility in this area, please contact Chris Hooton on

Thanks for taking the time to read this email.

Ray Atkinson
Managing Director

The Wadenhoe Consultancy Ltd

Prama House
267 Banbury Road

Phone: 01865 339558
Mobile: 07899 796993
Fax: 01865 339301

Registered in England No: 6717860

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©2011 The Wadenhoe Consultancy Ltd